107 Mackintosh Place Cardiff, South Glamorgan

Frequently Ask Questions

Just fill up the free trial form on our website and send your three images to us. Also you can use any other options like; E-mail, FTP ( Temporary or Dedicated).
We create individual FTP accounts for every single regular customer with unique username and password what can manage later on.
You can send and receive your images in three different ways:
FTP account: If you are familiar with FTP, just send a request for an FTP account and we will create it for you within an hour. You can also use your own FTP account if you have any. In such case simply let us know your login details and we will collect your images automatically, whatever the balk size are because We use the server with unlimited disc space and your account or FTP is set to unlimited as well. So, you can upload any amount of file / file size you want.
Email: You can also send your images by email if it is only a few and within your email attachment allowance limit (usually 10MB).
Others: Wetransfer, Dropbox, YouSendIt.
We accept any type of file. It could be JPG, TIFF, PSD or EPS even RAW/NEF Pictures, we recommend that you should send JPG file if it is okay with your end requirement, but of course this is entirely up to you.
In any format you require.
Once your job is done, we send you an invoice (if needed). We accept payment through PayPal so you can pay with your PayPal account, MasterCard, Maestro, Visa, Visa Electron, American Express, Solo or Direct Debit. You can also transfer money to our bank account.
Turnaround time depends on the complexity level of the images and the quantity. We let you know the turnaround time along with the quotation once we receive your images. Generally we provide 24 Hours TAT. Please let us know whichever TAT you need. Here is our basic turnaround time: 6 hours, 12 hours, 24 hours, 48 hours and 72 hours.
All of the professional designers are well trained and they are working on the same field for several years. Moreover, we check every image three times before sending to you.
We never use an automated tool such as Magic Wand which may be able to remove background very quickly but we feel that perfect quality background removal is only possible by using the Pen Tool in Photoshop.
Absolutely 'no', not in any situation.
Job accomplishment time for an individual image what an expert hand requires.
We deal with your images very carefully with highly skilled design professionals and we do not expect this to happen again. However, if unfortunate this happens just email us and we will take care of that very seriously as soon as possible. Obviously redo a job is absolutely FREE...!!